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Terms & Conditions

These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and The Softball Shop in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:

Your contract for purchases made through this web site is with The Softball Shop. You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and The Softball Shop unless The Softball Shop accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered, and that the goods have been shipped to the specified address. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time The Softball Shop sends the e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by The Softball Shop of your offer to buy goods from the Softball Shop or a 3rd party supplier that is engaged on your behalf by The Softball Shop. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it. The Softball Shop will not pass on your personal or credit or debit card details to any third party.  

You undertake that all details you provide to The Softball Shop for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.  

If there are any changes to the details supplied by you it is your responsibility to inform The Softball Shop as soon as possible.

Liability

The Softball Shop does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.   

The Softball Shop will do its best to correct errors and omissions as quickly as practicable after being notified of them.   

The Softball Shop do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the The Softball Shop website or for any products or services purchased from the shop.   

The Softball Shop will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.  

Processing of orders

Credit and Debit cards are debited before items are shipped by The Softball Shop. All prices include sales taxes (where applicable) unless otherwise stated.   

Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site.   

The Softball Shop aim to arrange shipment of all in stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. You can keep track of your order status yourself on-line with the order tracking facility on the 'View My Orders' page.

Delivery/Title/Risk

The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.

Any items that are received damaged or unsuitable will be considered for replacement, part replacement or refund if reported to The Softball Shop within 10 days of dispatch. Items must be returned in the original packaging. 

Title to any product ordered will pass to you once The Softball Shop has received payment in full for that product.

The Couriers will attempt delivery twice, after this, you as the customer are obliged to collect the goods from your local branch.